USAA has deployed adjusters and a Catastrophe Responses Unit to the area (Corpus Christi and surrounding areas). They will be onsite for members to begin filing claims, charge their phones, make calls, and conduct any business they need to with USAA. This unit is essentially a rolling USAA. Members can also file claims online at www.usaa.com/help or using their mobile app.
Our Catastrophe Response Unit is currently located at:
The Home Depot
5041 S. Padre Island Dr.
Corpus Christi, TX 78411
Hours: 7 a.m. to 7 p.m., 7 days a week.
As soon as we are able to head into the Houston area, we will. Here are a few tips we would live to get out to everyone:
Make Temporary Repairs
• Take reasonable steps to protect your property from further damage — for example, by boarding up windows.
• When it’s safe, photograph debris or destroyed items before having them removed or repaired.
• Save receipts for what you spend, and submit them to your USAA adjuster for reimbursement consideration.
• Beware of contractors who ask for a large amount of money upfront and contractors whose bids are very low. They might cut corners and leave you with problems after they’re gone.
• Make sure contractors are qualified, licensed and insured.
• Work with your insurance company; call the better business bureau or your local municipality for information on reputable contractors.
• Don’t make permanent repairs until a claims adjuster has assessed the damage.
If You Need to Relocate, Keep Your Receipts
Keep records of all additional expenses. Homeowners insurance policies generally provide coverage for additional living expenses if you have covered damage to your home. Review your policy coverage under My Documents usaa.com to see the extent of this kind of coverage and how long it will last. Additionally, it’s important to review and update your contact information usaa.com, especially if you have temporary contact information.
Prepare For the Adjuster’s Visit
After a catastrophe, because of the large number of claims, USAA prioritizes inspections by the severity of the damage to the insured properties. An adjuster will come out as soon as possible. The more information you have about your damages — a description, date of purchase, and what it would cost to replace or repair — the faster your claim can be settled.
More news and advice can be found on USAA’s Disaster and Recovery Center usaa.com/help.
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